Effortlessly Redact Personal Data from Call and Chat Transcripts
The Problem:
Traditional Transcript Redaction is a Lot of Work
Call and chat transcripts are notoriously messy and can be some of the hardest data to redact properly.
Current solutions aren’t cutting it.
Human redaction is slow, expensive, and notoriously inaccurate. Automated systems, like regexes, are faster and cheaper, but unable to process idiosyncratic data, like the back-and-forth of a call transcript or the many typos within transcripts. And building your own AI system takes so much time, money, and effort it’s almost certainly a better choice to buy a proven solution.
Enter Private AI:
Fast, Accurate, and Secure Redaction Software
Private AI leverages the latest advancements in transformer architectures to pick out personal data (PII, PHI, PCI, etc.) from transcripts with less than half the error rate compared to alternatives. Test it out for yourself with our web demo.
No regexes, no dictionaries, no rule-based systems.
The system is optimized for the idiosyncrasies of transcripts and chat logs, such as disfluencies, emojis, and internet slang, and can support regexes provided by customers upon request.
Private AI provides the redaction capabilities for a number of leading:
Automatic Speech Recognition (ASR) Transcription Providers
Contact Center Transcription Services
Chatbot Platforms
Telehealth Platforms
Why Private AI
- Process 70,000 words per second
- Real-time redaction
- Self-hosted
- Comply with privacy regulations like the GDPR, HIPAA, CPRA, and more
Unrivalled Accuracy
Private AI uses the latest advancements in machine learning to achieve remarkable accuracy out of the box. See how we stack up against our competitors in our technical whitepaper.
Try it yourself on your own data:
We provide a speech-to-text transcription API and needed to bring our redaction of credit cards, SSNs, and other personal financial and health information up to the highest accuracy level possible. Private AI made that quick and easy – now our accuracy numbers are through the roof and our customers are happy, which has been amazing. Plus they were remarkably easy to integrate into our existing workflows, which saved us a lot of time and effort compared to building something in-house.
